Contact
Everything arrives in one inbox.
Write to [email protected]. You will notice this page has no form. At our size those are usually decoration wrapped around a mailto link, and where they are not, they are a script quietly logging your address and your browser before your words go anywhere. Mail avoids both, and the copy in your sent folder is yours rather than only ours.
Routes
Put the right words in the subject line.
No ticketing system sits behind this address, so the subject line really is what sorts your mail. Anything unrecognised still gets read.
| If you want to | Subject | Worth including | You hear back |
|---|---|---|---|
| Argue with a specification | Spec | The section number, and the wording you would put in its place | 5 business days |
| Ask something general, or write about us | Whatever fits | The thing you are actually trying to find out | 5 business days |
| See the personal information we hold | Privacy request | Whichever identifier the record hangs off, if you have one | 30 days |
| Have something we hold put right | Privacy request | The error, and the version you say is correct | 30 days |
| Have it erased | Delete my data | The address an account uses, or the in-app support code | 30 days |
| Complain about how we handled your information | Privacy complaint | The order things happened in, and what would put it right | Acknowledgement inside 5 business days, answer inside 30 days |
| Report a security flaw | Security | Enough to reproduce it | Same day, or the next business day |
| Raise a copyright or trade mark issue | Legal | The work, what you say we did with it, and where to reply | 5 business days |
Commitments
What the numbers in that table are promising.
Five business days
An answer, not a receipt. Where something genuinely needs longer than that, you hear so within the five days, along with the date we expect to have it done by.
Thirty days
The window APP 12 and APP 13 allow for reaching and fixing your own personal information. Establishing that you are the right person happens inside those thirty days rather than being bolted onto the front of them. Turn a request down and we owe you the reason in writing, the ground we relied on, and the route to the regulator.
Security reports, answered fastest
You will get a person and not a lawyer. We would rather hear about a flaw from you before it is public and be given a sensible interval to close it, but that is a request, and requests do not come with legal threats attached.
When our answer is not good enough
Take it to the regulator. There is no charge, you do not need to bring a lawyer, and you certainly do not need our agreement. In the usual course it will want to see that you raised the matter here first and gave us 30 days.
- Regulator
- Office of the Australian Information Commissioner
- Web
- oaic.gov.au
- Phone
- 1300 363 992
- Post
- OAIC, GPO Box 5218, Sydney NSW 2001
Where your mail ends up
A support thread stays on file for 24 months. A complaint thread stays for 7 years, because that is roughly how long the evidence of how it was handled ought to outlive it. Sending us anything adds you to no list, for the straightforward reason that no list exists. The privacy policy sets all of it out properly.
Identity
Who is at the other end.
- Legal name
- NIYA TECH LABS PTY LTD
- ACN
- 698 379 145
- ABN
- 26 698 379 145
- Based in
- Melton, Victoria, Australia
- [email protected]
- Phone
- Not published. Nobody here is free to sit beside a line all day, and a number that rings out is worse than no number at all. If talking would genuinely be quicker, say so in your first mail and we will arrange a time